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Customer Services
Frequently Asked Questions
Q. Which payment methods do you accept?
A. We accept: Visa, MasterCard, American Express, Diner's Club, Discover/Novus and JCB. This includes all card types that are derivatives of those brands. Some examples are: Visa check cards and debit cards, MasterCard "MasterMoney", EuroCard, etc. You can also chose to pay through PayPal.
Q. Are my details secure?
A. Yes. All the information we ask for when you place your order is essential for us to process your order and keep you up to date on the latest offers available from Parfumy.com. We use the latest SSL encryption (256 bit) technology to ensure all your details are kept secure. We do not sell, rent or otherwise pass on any of your details to other parties. Ever.
Q. Are all your products fresh and genuine?
A. Definitely, 100%. We never sell anything other than genuine brand items on our website.
Our products are sourced from around the world, so a small number of the products sold on our website may look slightly different from what you have at home, but the products are still 100% genuine and produced by the original manufacturer for that particular brand. For example, a product sold in the U.S. may differ in appearance from the same product sold in UK or Japan, but the product is still genuine. Freshness is also 100% guaranteed as we keep all our stock in a temperature controlled environment prior to shipping and subject to regular quality control checks.
Q. Do you provide samples?
A. Sometimes. Please note we have some of the lowest prices on the internet together with free shipping. As we purchase from our suppliers at only the best prices, additional samples are not always supplied. However, we do include free samples in orders if they are available. Please note free samples can only be sent included with an order. Please use the "Special Instructions" box when you checkout to request samples.
Q. How long will it take to get my order?
A. Please note that this is only a rough guide. Delivery times will depend on the postal services in your area. All orders are sent from our distribution centre within 24 hours of the order being placed.
Delivery Time By Registered Airmail (signature required on delivery):
4-6 postal working days for capital cities.
7-10 postal working days for other destinations.
10-14 postal working days for more inaccessible destinations.
- Signature is required on delivery
- Limited tracking available at least two days after shipment
- All parcels are insured for loss or damage
NB: We suggest having parcels sent to your workplace if you are not able to sign for delivery at home.
Perfume / Fragrance / Cologne
Fragrances are shipped separate from Skin Care and Makeup using special arrangements and labeling to conform to international airfreight guidelines. Upon arrival in the destination country the parcels are distributed by the local postal services.
Restraints due to alcohol content (inflammable) on EDP, Fragrance and Cologne mean these items must be shipped separately, and delivered 1-2 days after skin care, makeup and body lines.
Delivery takes about 7-10 working days.
Express Post is not available for fragrance shipments.
The cost of shipping fragrances is 10% of the total fragrance order, up to a maximum charge of US$15
There will be no shipping charge for Perfume / Fragrance / Cologne items for U.S. delivery only.
Please note that occasionally customs inspections may also delay delivery by a few days.
Q. Will there be any taxes/customs duties?
A. It depends on the destination. We currently ship to over 150 countries across the globe and most countries (especially the Australia, Japan, South Korea) allow free trade over the internet and will not charge any customs duty whatsoever for small packages entering the country.
Customers living in other countries may also be required to pay customs, taxes, and duty in accordance with local laws and regulations. While Parfumy.com may optionally elect to cover these taxes on a voluntary case-by-case basis, we are unfortunately not able to cover them in all cases but will do what we can to assist.
