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Customer Services
Return Policy
Returns and Cancellations
We pride ourselves on being able to have your order dispatched within 24 hours, with most orders sent within one hour.
If you change your mind for any reason, the cancellation will be acceptable within one hour by e-mail at support@parfumy.com. Any details received after that we will attempt to change but regret in most cases order packing and dispatch will already have taken place.
Returns
Parfumy.com strives to satisfy the customer and offer the highest levels of quality and service. If for any reason you are dissatisfied with our product, simply follow the directions below to return the order within 15 days of receipt or within 3 months from the order date and we will promptly process your request and refund your money. Please ensure the product is in all its original packaging and has not been used.
If you have ordered the wrong product, then you can still return for a full refund but please note that the items must be unopened and unused.
Please contact our customer service team before returning any item. We are happy to refund postage costs if the item is defective or sent due to our error. We advise that you send items back by either recorded or special delivery.
